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Curious what were the 4 tweaks? I’ll take a guess: - Extending beyond airbeds - Quality photos - Prepayments - the Craigslist supply hack
Better photos, better descriptions, teaching hosts how much to charge, more listings in NYC.
Allowing bookings without the host present in the home.
By the way, better photos (which they’ve turned into a systemic advantage through their photographer network) remains a massive moat against http://booking.com . Surprising how long this lasted.
Did Airbnb ever have issues with hosts taking a REALLY long time to reply to booking requests from travelers? If yes, how did you solve that? (REALLY long time = longer than 24hrs)
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