If I want to cancel your online service and you make me do it via email or a phone call, then regardless of how good my experience was with your product, that final experience ruins all the rest of it, and I am very unlikely to recommend it to others.
This is why I won't subscribe to the @nytimes. I've heard they make it extra hard to cancel.
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Súper extra hard.... Several calls and a firm no no no no every time. I cancelled my subscription several years ago and it didn't stop sending me promos and emails. I just renewed because they did something great for my country (Colombia) but it was just for that.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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So is economist. I could subscribe online, but no way to manage it online. Have to call every time
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@economist too. They have a way to view the account and details but nowhere to cancel
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You can always just bill your subscription through Paypal or a disposable credit card number and then cancel the form of payment when you don't want to renew any more.
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This is the right answer. I normally feel bad about behaving this way, but not with orgs that intentionally make cancellation difficult.
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So does the
@WSJ. Never again. -
I experienced this. With both. The friction of leaving your service with this may decrease your loss rate by basis points. But it will guarantee any thought I have of rejoining at a later date is 0%. Creating barriers to cancellation is a screaming canary
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Same for
@TheEconomistThanks. Twitter will use this to make your timeline better. UndoUndo
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