But clients don't usually need as much handholding as they think. (That's one reason it's so frustrating.) Which means startups can enter previously handholding-dominated industries with handholdingless options.
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Many businesses consist in practice mostly of client handholding, but practically no startups do. Startups scale, and handholding doesn't.
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I think I’m misreading this, isn’t doing things that don’t scale a type of hand holding?
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Definitely. But there you're using handholding to bridge initial gaps in your product. It can't be intrinsic to the business.
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The trick is to make handholding machines that can help more than one client.
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A proficient success desk or help site is must. That’s what comes to my mind to scale from hand holding to self sufficiency. But the software must be designed so it’s easy to use.
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What does handholding mean in the context of business?
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"Code and media are permissionless leverage. They're the leverage behind the newly rich. You can create software and media that works for you while you sleep." —
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This opinion scoped to Sass? Zappos seemed to walk and chew bubble gum for many years.
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Thanks! This was very helpful
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