The usability of the California DMV's change of address site is on brand with the rest of the California DMV experience. 
DMVs generally are a valuable anti-model for startups: Imagine what the DMV would do, then do the opposite.
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Few people can properly imagine how perverse and extremely ineffective the California DMV is on the inside. Having parachuted in on the New Motor Voter project I can attest to many horrors.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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My hope is that
@GavinNewsom listens to the actual experts providing input on how to do things like fork the DMV and hire entrepreneurs to reimagine and rebuild government services in fundamental ways—as a legit government startup.@brianpurchiaThanks. Twitter will use this to make your timeline better. UndoUndo
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