If you are trying to request a refund of Cyberpunk 2077, especially after the studio said it would “help,” please let me know what your experience has been like. DMs are open.
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FYI, CD Projekt did eventually get back to me about this story. They declined to comment.
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People are starting to get this response back from CD Projekt RED, after emailing their “help” address for refunds. The language is interesting: it doesn’t tell you to request a refund from Sony anymore. You’re supposed to wait.pic.twitter.com/Hb77SQ5teD
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Reading between the lines, you’d imagine Sony is upset at CD Projekt RED for sending angry customers in their direction, who then got angry at Sony over restrictive refund policies. (Most people I talked to for my story expressed frustration at Sony, suggesting the trick worked.)
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An internal GameStop memo is telling employees to deny Cyberpunk 2077 refunds and point customers towards CD Projekt RED. The memo also claims that CD Projekt may directly issue refunds to customers. My story:https://www.vice.com/en/article/7k945q/gamestop-memo-directs-customers-seeking-cyberpunk-2077-refund-to-cd-projekt …
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When asked about the details of this memo, CD Projekt RED only pointed me towards its original statement and declined to further comment.
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To be clear: GameStop is not doing anything unique. All retailers are going to deny Cyberpunk 2077 refunds. What's interesting is how they're suggesting CD Projekt RED may tackle the matter themselves.
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The existence of direct refunds from CD Projekt RED would go a long way towards explaining why the company is no longer instructing customers to ask Sony for a refund and to "wait" for more information.
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End of conversation
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DEAR GAMER
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My dearest gamer,
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sounds like bullshit to me
Thanks. Twitter will use this to make your timeline better. UndoUndo
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Um, excuse me, this is capital G, Gamer, to you
Thanks. Twitter will use this to make your timeline better. UndoUndo
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Dear gamer,
Thanks. Twitter will use this to make your timeline better. UndoUndo
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