People are good -- too good! -- at solving numerical optimization problems. Alongside dollars, we need counterbalancing metrics for ads.
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Replying to @patrickc
It's not just ads, though. So many problems in our products caused by our inability to measure user frustration.
5 replies 14 retweets 39 likes -
Replying to @patrickc
I think the biggest systemic improvement we could make to software and products would be to have a general way to measure user frustration.
49 replies 166 retweets 259 likes -
Replying to @patrickc
More broadly, I think people don't talk enough about the potency of feedback loops in actually making the target class better.
6 replies 2 retweets 22 likes -
Replying to @patrickc
That is, Yelp doesn't just help you identify better restaurants -- the signals cause the restaurant class as a whole to improve.
9 replies 5 retweets 25 likes
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