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patrickc's profile
Patrick Collison
Patrick Collison
Patrick Collison
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@patrickc

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Patrick CollisonVerified account

@patrickc

Fallibilist, optimist. Stripe CEO.

patrick@stripe.com
patrickcollison.com
Joined April 2007

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    Patrick Collison‏Verified account @patrickc 16 Jan 2019
    • Report Tweet
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    Patrick Collison Retweeted Richard Munter

    Over the past year, we've been building out free, 24x7 phone/chat technical support at scale -- an important but less obvious part of making internet economy more accessible. Still some way to go but proud of the progress we made in 2018.https://twitter.com/RichardMunter/status/1085572094472073216 …

    Patrick Collison added,

    Richard Munter @RichardMunter
    Just completed a super helpful tech support chat with @stripe. Was great to reach somebody right away and get the technical guidance I needed. Responsive, helpful tech support makes a difference and reinforces my choice of Stripe for handling online payments! (thanks Graham) pic.twitter.com/KwFpL7hA1K
    8:24 AM - 16 Jan 2019
    • 26 Retweets
    • 379 Likes
    • Abdul S. Refaat André Carvalheira lil amuzi vert Abdullah Altamami | عبدالله التمامي Misbah Ashraf 🤷‍♂️ Carles Carrera Rahul Chhabra AYUSH SHARMA Liam Boogar-Azoulay
    18 replies 26 retweets 379 likes
      1. Patrick Collison‏Verified account @patrickc 16 Jan 2019
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        One interesting challenge is making it work well for both the smallest startups and for internet's largest businesses (some listed at http://stripe.com/customers ) -- lots of dynamic adaptation needed. If this is of interest to you, we're hiring.

        6 replies 7 retweets 72 likes
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      1. Subrahmanyam KVJ‏Verified account @SuB8u 16 Jan 2019
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        Replying to @patrickc

        Absolutely. Something a lot of exist-on-app/web firms miss. The reassurance of 24x7 technical support can mean all the difference between converting the fence-sitter digital-nevers to digital adopters. Even if they never use it.

        0 replies 0 retweets 6 likes
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      1. Neetu Bhatia‏ @neetumuses 16 Jan 2019
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        Replying to @patrickc

        This is a welcome development! We’ve been on the platform for 5 years now and love the progression.

        0 replies 0 retweets 4 likes
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      1. Lama‏ @LamaAlRajih 16 Jan 2019
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        Replying to @patrickc

        wow, this is fantastic! stripe and increment employees are already blazingly fast + helpful via email. can only imagine how great chat support is going to be :)

        0 replies 0 retweets 2 likes
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      1. Kenton Kivestu  🤔 🤔 🤔‏ @kivestu 16 Jan 2019
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        Replying to @patrickc

        +1, Thank you. As a small business customer, I appreciate it a lot! Have had helpful responses from Stripe ~5 times in last year. Contrasting experience with our prior provider was no/long response time & unclear answers.

        0 replies 0 retweets 2 likes
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      1. Marc Metz‏ @Marc_Metz 16 Jan 2019
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        Replying to @patrickc

        Your support is amazing and best practice. Even with tech challenges they could help us. One of the reasons I would and do recommend Stripe to other people.

        0 replies 0 retweets 2 likes
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      1. Jennifer Hourihane‏ @Jenhourihane 16 Jan 2019
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        Replying to @patrickc

        This is cool. Products in a vacuum of dialogue are less valuable for everyone.

        0 replies 0 retweets 2 likes
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      2. Stripe‏Verified account @stripe 16 Jan 2019
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        Replying to @CrazyPolymath

        We're currently in a private beta in India and working hard on launching fully! Feel free to email us some details about what you're working on at support-in@stripe.com

        0 replies 0 retweets 2 likes
      3. End of conversation
      1. MADISON‏ @GetMADISON 17 Jan 2019
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        Replying to @patrickc

        @jasonlcarvalho

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