I think ~50 of those are mine
It's been a great addition as a Connect Partner, having fast-access to the team 
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Oh, awesome. Would love to hear any feedback...
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Has been pretty good - often needs escalation...but still nice to have an immediate advocate in those cases.
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did stripe build the tool? or buy?
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Yes! If you look hard enough you'll find a few legacy bits but we're well on our way to full Stripeyness :)
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Your chat guys and girls are so helpful! Way beyond the call of duty :)
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Love the chat or phone option. Wish I could reopen a thread on chat like on Intercom
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Much prefer chat to voice!
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250k cases in 2 months?!
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Stripe's original chatroom was one of my favourite "features" as a beta customer. Knowing I could jump into a live conversation with the founders/engineers added significantly to my confidence in the early product. Was always curious to see how this would scale as you grew.
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That's pretty awesome, congrats! Now why are there so many cases? Are your APIs awkward? Is your branding bewildering? Are your customers too curious? Is your documentation diffuse?
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