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patrickc's profile
Patrick Collison
Patrick Collison
Patrick Collison
Verified account
@patrickc

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Patrick CollisonVerified account

@patrickc

Fallibilist, optimist. Stripe CEO.

patrick@stripe.com
patrickcollison.com
Joined April 2007

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    Patrick Collison‏Verified account @patrickc Sep 12

    Patrick Collison Retweeted Patrick Collison

    We'll shortly pass 250,000 cases handled over chat.https://twitter.com/patrickc/status/1016740172317143041 …

    Patrick Collison added,

    Patrick CollisonVerified account @patrickc
    Very happy to see this go live: Stripe now has 24x7 phone and chat support: https://stripe.com/blog/phone-and-chat-support …. pic.twitter.com/PAIUX9Qobz
    Show this thread
    8:35 AM - 12 Sep 2018
    • 24 Retweets
    • 294 Likes
    • Anil Dash Kate McKinley Anshu Śharma Peter Wang Mathias Pastor Ben Matasar Dylan Fermoyle ☘️ Brian Delahunty Pmarca's Likes
    10 replies 24 retweets 294 likes
      1. New conversation
      2. Matt Goldman‏ @SDMattG Sep 12
        Replying to @patrickc

        I think ~50 of those are mine 🤓 👏 It's been a great addition as a Connect Partner, having fast-access to the team 👍

        1 reply 0 retweets 1 like
      3. Patrick Collison‏Verified account @patrickc Sep 12
        Replying to @SDMattG

        Oh, awesome. Would love to hear any feedback...

        1 reply 0 retweets 0 likes
      4. Matt Goldman‏ @SDMattG Sep 12
        Replying to @patrickc

        Has been pretty good - often needs escalation...but still nice to have an immediate advocate in those cases.

        1 reply 0 retweets 1 like
      5. 1 more reply
      1. New conversation
      2. Tyler Hogge.  🎯‏ @thogge Sep 12
        Replying to @patrickc

        did stripe build the tool? or buy?

        1 reply 0 retweets 2 likes
      3. Jorge Ortiz‏ @JorgeO Sep 12
        Replying to @thogge @patrickc

        build! /cc @dylanvee @sch

        1 reply 0 retweets 3 likes
      4. Dylan Vassallo‏ @dylanvee Sep 12
        Replying to @JorgeO @thogge and

        Yes! If you look hard enough you'll find a few legacy bits but we're well on our way to full Stripeyness :)

        0 replies 0 retweets 1 like
      5. End of conversation
      1. Leon Paul‏Verified account @l3onx Sep 12
        Replying to @patrickc

        Your chat guys and girls are so helpful! Way beyond the call of duty :)

        0 replies 0 retweets 1 like
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      1. David Wieseneck‏ @daveweez Sep 12
        Replying to @patrickc

        Love the chat or phone option. Wish I could reopen a thread on chat like on Intercom

        0 replies 0 retweets 1 like
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      1. Dylan Fermoyle  ☘️‏ @DylanFermoyle Sep 12
        Replying to @patrickc

        Much prefer chat to voice!

        0 replies 0 retweets 1 like
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      1. Omar Ahmady‏ @oahmady Sep 13
        Replying to @patrickc

        250k cases in 2 months?!

        0 replies 0 retweets 0 likes
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      1. David Toth‏ @jupiterunknown Sep 12
        Replying to @patrickc

        Stripe's original chatroom was one of my favourite "features" as a beta customer. Knowing I could jump into a live conversation with the founders/engineers added significantly to my confidence in the early product. Was always curious to see how this would scale as you grew. 👍

        0 replies 0 retweets 0 likes
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      1. 積ん読‏ @GeirGulbrandsen Sep 12
        Replying to @patrickc

        That's pretty awesome, congrats! Now why are there so many cases? Are your APIs awkward? Is your branding bewildering? Are your customers too curious? Is your documentation diffuse? #testing

        0 replies 0 retweets 0 likes
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      1. Carlos E. Ortiz‏ @CEO_ortiz Sep 12
        Replying to @patrickc @alsaqqaf

        @ponchomayto

        0 replies 0 retweets 0 likes
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      1. Augusta_K‏ @augusta_khalil Sep 12
        Replying to @patrickc

        👍🏻

        0 replies 0 retweets 0 likes
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