Well, measured is the wrong word. They ran some SQL queries (after browbeating branch managers into giving up the data). And lo, both piles of loans took 41 +/- 1 day on average, with similar standard deviations. The actual differences were in per-branch and per-officer perf.
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I’m trying to place bets on whether “organization just didn’t know” or “organization knew but telling the boss would have brought down a Home Depot’s worth of hammers so organization kept it from the CEO” is more likely.
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Digitally Transforming the Mortgage Banking Industry and yes.
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Always scary when things actually get measured. I'm often surprised by mismatches with my intuition...
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