The thing I like about Japanese customer service culture is that, if e.g. a cafe serves breakfast until 11:00 AM, and you ask them at 10:59 AM whether they will make breakfast, this is a silly question. Of course they will. The thing I hate most is when you ask at 11:01 AM.
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And conversely: “We’re here to check-in.” “We don’t have a room ready for you.” “... WHAT?” “The room is not ready.” “How is the room not ready?!? You are a hotel. We have a reservation. You have ONE JOB.”
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the trick is learning not to get upset ! I'm still learning!!
End of conversation
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