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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    1. Patrick McKenzie‏ @patio11 17 May 2018
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      I have to admire the big B2C financial companies (banks, brokerages, etc) for being able to confidently onboard customers secure in the knowledge that they’ll make half their revenue from a cohort from the 5% of it which is still a customer in 20 years... over years 21 through 50

      2 replies 2 retweets 35 likes
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      Patrick McKenzie‏ @patio11 17 May 2018
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      I’m working on a product which is two years old trying to place my bets on what channels will look good this quarter but probably have only the haziest view until ~3 years from now... and meanwhile Bank of America onboarded me at age 18 and still has my account in the ??? column.

      7:07 PM - 17 May 2018
      • 33 Likes
      • Nerd curious abt psychology 🧠 Benjamin Crane 🚲🚎🥑 Robb Fitzsimmons ▲ last in, last out Matt Wheeler Nahum Shalman
      2 replies 0 retweets 33 likes
        1. Colin Percival‏ @cperciva 17 May 2018
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          Replying to @patio11

          On the topic of financial institutions making long-term investments: The brokerage where I hold my ETFs has paid me more money in "new customer bonuses" than I've paid them in trading commissions. But they presumably expect that I'll pay more commissions over the next N0 years.

          0 replies 0 retweets 3 likes
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        1. Craig Kerstiens‏ @craigkerstiens 17 May 2018
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          Replying to @patio11

          Is it really admiration, or that switching cost are so high? It’s the space they play, but one could think that easing the switching cost could disrupt everything

          0 replies 0 retweets 1 like
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