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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    1. Patrick McKenzie‏ @patio11 16 May 2018
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      The thing I like about Japanese customer service culture is that, if e.g. a cafe serves breakfast until 11:00 AM, and you ask them at 10:59 AM whether they will make breakfast, this is a silly question. Of course they will. The thing I hate most is when you ask at 11:01 AM.

      10 replies 41 retweets 262 likes
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    2. Patrick McKenzie‏ @patio11 16 May 2018
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      And you could write a Russian novel about the despair I have when someone says “Hang on, wait a minute, you still clearly have eggs in the fridge and a pan which is still warm. Why can’t you serve the eggs you were prepared to serve 63 seconds ago?!”

      3 replies 0 retweets 44 likes
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      Patrick McKenzie‏ @patio11 16 May 2018
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      With exceptions, this generalizes to a whole host of interactions where there is any sort of clear rule book to follow. The rules brook no argument. And if there is no rule book, or (worse) your situation isn’t in the rule book, getting it done is extraordinarily complex.

      7:12 PM - 16 May 2018
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      • simple complex Lie algebra lenilsonjr 🚀 razh Michael Taylor D. Edmiston ダークソール Charlie Awbery Till Ulen Kayleeだよぉ〜♡
      8 replies 1 retweet 46 likes
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        2. Michael‏ @dohertym12 17 May 2018
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          Replying to @patio11

          A Japanese-speaking friend told me that the phrase normally translated into English as 'follow the rules' is actually 'defend the rules' in Japanese!

          2 replies 0 retweets 0 likes
        3. Michael‏ @dohertym12 17 May 2018
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          Replying to @dohertym12 @patio11

          Once arrived to check-in to a hotel in Kyoto at 2:45pm. Check-in time was 3pm. Check-in clerk politely told me to take a seat in the lobby. At 3pm exactly there was suddenly a line of 18 people waiting to check in 😂

          1 reply 0 retweets 1 like
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        2. Yury.‏ @ytspar 17 May 2018
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          Replying to @patio11

          I tried to order an espresso at a speciality coffee place in Fukuoka. They don’t have espresso. What? I’m standing next to the machine, I can see them making espresso. Sumimasen, only latte :( I negotiate, while they recruit more panicked baristas.

          2 replies 5 retweets 18 likes
        3. Yury.‏ @ytspar 17 May 2018
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          Replying to @ytspar @patio11

          In the end, I was able to secure a latte with milk on the side. I watch her brew the espresso. Then pour milk into a separate cup. And then froth that milk. After which, she looks at me, shakes her head questioningly, pours out the milk and hands me the espresso portion.

          0 replies 1 retweet 13 likes
        4. End of conversation
        1. Bill Tribble‏ @bill_tribble 17 May 2018
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          Replying to @patio11

          It's been blowing my mind lately in London having people take custom orders. "Oh, that dish, but with an egg on top? No problem!" 😃

          0 replies 0 retweets 2 likes
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        1. Bill Tribble‏ @bill_tribble 17 May 2018
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          Replying to @patio11

          In Japan the same would provoke frowns, "I'll see what I can do", a trip to the manager or kitchen, then a firm "no I'm sorry, we can't do that" 🙅😂

          0 replies 0 retweets 0 likes
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        1. Andrew‏ @andypeepo 17 May 2018
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          Replying to @patio11

          I love how everyone is waiting outside the shopping centre for it to be 9am and open the doors. Everyone prepares for the event 10-15 minutes early and waits on either sides of the doors so they can open perfectly on time.

          0 replies 0 retweets 0 likes
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        1. No One Really‏ @enoonyllaer 16 May 2018
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          Replying to @patio11

          My Japanese is possibly not good enough to do it correctly, but my personal boondoggle is "can I get x with <minor modification>", to which the answer always seems to be *sucking air through teeth*

          0 replies 0 retweets 2 likes
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        1. Tumbleweed Tornado‏ @b11c 16 May 2018
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          Replying to @patio11

          Sounds, quite literally, like dealing with computers.

          0 replies 0 retweets 1 like
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        1. Too many security holes‏ @Toomanysecurity 16 May 2018
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          Replying to @patio11

          Of all the things that might baffle me in Japan, this is one that I would have no trouble with despite occasional disappointment.

          0 replies 0 retweets 0 likes
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