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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    1. Patrick McKenzie‏ @patio11 16 May 2018
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      The thing I like about Japanese customer service culture is that, if e.g. a cafe serves breakfast until 11:00 AM, and you ask them at 10:59 AM whether they will make breakfast, this is a silly question. Of course they will. The thing I hate most is when you ask at 11:01 AM.

      10 replies 41 retweets 262 likes
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      Patrick McKenzie‏ @patio11 16 May 2018
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      And you could write a Russian novel about the despair I have when someone says “Hang on, wait a minute, you still clearly have eggs in the fridge and a pan which is still warm. Why can’t you serve the eggs you were prepared to serve 63 seconds ago?!”

      7:04 PM - 16 May 2018
      • 44 Likes
      • simple complex Lie algebra J|B|F is writing a book razh ダークソール Alan Hicks Liz Fong-Jones (方禮真) Richard Sinn 🍔 Nathan sociaL.ly distanced Walls Stirling Haunt ICE Workers Allred
      3 replies 0 retweets 44 likes
        1. Patrick McKenzie‏ @patio11 16 May 2018
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          With exceptions, this generalizes to a whole host of interactions where there is any sort of clear rule book to follow. The rules brook no argument. And if there is no rule book, or (worse) your situation isn’t in the rule book, getting it done is extraordinarily complex.

          8 replies 1 retweet 46 likes
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        2. James Harvey‏ @jmhredsox 16 May 2018
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          Replying to @patio11

          I can't speak to the general case, but McDonalds used to use the same flat-top (at different temperatures) to cook eggs and burgers. So at least there, the "no eggs after 10:30" rule was based on "if we make you eggs, we can't cook the lunch menu we claim to offer"

          1 reply 0 retweets 1 like
        3. James Harvey‏ @jmhredsox 16 May 2018
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          Replying to @jmhredsox @patio11

          Also, this seemingly arbitrary cutoff was a plot point in Falling Down. Suffice to say, the Michael Douglas character doesn't take it well.pic.twitter.com/6JzOXPzGta

          0 replies 0 retweets 0 likes
        4. End of conversation

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