Anecdotally related. I was on Verizon earlier today looking to upgrade my phone. The chat popped up with a 'customer service' rep asking if they could help. Ok sure. It was going better than expected- it felt like bonafide customer service, until...
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I was narrowing in on a decision based on the 'facts' the service rep was providing, and then the rep added 'i will waive the new line fee if you buy this bundle of phone case+charger+etc. This immediately turned this person into a 'sales rep' in my mind. booo
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Coach don’t sell? What does that mean?
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Coach, don't sell.
End of conversation
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