Well said and very true. Should have mentality to make every customer happy and treat every account the same. However, until you reach a certain size, largest customers are lifeblood and startups needs to be able to triage.
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Hi Patrick, need some advice from you: what’s the best way to write to you? Best, Narayan
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Tough to make that a blanket statement... plenty of examples of companies who shift to please/save their top 5 customers and end up in a market they can’t support or scale
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Thanks for this one.
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Very good insight! Important to annoy your worst customers away or charge them much higher prices (at least 5-10x higher).
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