This is a really good post-mortem, particularly with regards to the steps taken to address similar problems in the future. https://blog.travis-ci.com/2018-04-03-incident-post-mortem … (Far too many post-mortem processes spend too much of their mental energy budget on answering Who and What.)
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Even if it is always the same individual, get that poor guy some help! Nobody likes being a single point of failure like that.
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'Blameless postmortems' is a big thing in the operations/devops world these days, for all sorts of good reasons.
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