This is a really good post-mortem, particularly with regards to the steps taken to address similar problems in the future. https://blog.travis-ci.com/2018-04-03-incident-post-mortem … (Far too many post-mortem processes spend too much of their mental energy budget on answering Who and What.)
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(I sometimes hear "But what if it is always the same individual causing the issue?" and that's just not been my experience. Even as the least qualified individual at a company of one I wasn't capable of causing all the problems.)
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How will they learn without the beatings!
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