Other eCommerce shops have thousands of SKUs, which might be _curated_ by the store, but the store might have limited ability to predict or influence the user's usage of the product. This is quite common in e.g. fashion or beauty stores.
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It's partly because customer usage of the product is opaque to most stores that their marketing automation takes on a lot of the characteristics of an actual software product, such as nudging desired user behaviors via the inbox.
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It's tough to pop up a notification on a blouse saying "This really deserves a new handbag, darling. Click here." and so email becomes the channel for that sort of product experience.
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That's probably not how fashion people actually talk. My apologies, sincerely; the one time I had a fashion client (prior to making it my iron rule I Work For B2B Software Companies And That Is All) I said something flippant about a general product category.
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That was the closest I've ever come to blowing an engagement on my first day. The CEO, quite rightly, was cross. "Do you realize that this is my life's work?" I spent the rest of the day with my mouth shut and ears open about men's fashion. Useful lesson in more ways than 1.
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Back to email: most entrepreneurs of my acquaintance radically underestimate the amount of email a customer will happily read *contingent on them being interested in what you are selling.* 90% of good email practice is being very attentive to signals of interest.
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Importantly: when a customer signals interest or potential interest, you want to be able to go arbitrarily deep with them over email. If they keep happily consuming, engaging with the content, and buying your stuff... you should keep sending them more email.
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(This assumes your product has value. If you are selling a product where consumption is not a good thing for your customer... well, I get the case for sending less email in that instance, but there's an even stronger case for quitting your job today.)
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Seasonal promotions really matter in eCommerce. Don't forget holidays, even holidays which aren't that significant to you personally. A _surprising_ amount of business gets done at e.g. Halloween. (Fun fact: best 3 days of the year to sell bingo cards. Ask me how I know.)
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My first business was selling bingo card creation software to elementary schoolteachers. Halloween was the biggest holiday; secular-ish (so public school teachers in the US would still plan activities for it), during school year, and kid-focused by nature.
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