Back in my consulting days, far and away the most repeatably successful deliverable was "Improve a SaaS company's email marketing." I never did it in eCommerce, though, so we asked @lovevalgeisler to drop some knowledge on us.https://stripe.com/atlas/guides/email-marketing-ecommerce …
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Importantly: when a customer signals interest or potential interest, you want to be able to go arbitrarily deep with them over email. If they keep happily consuming, engaging with the content, and buying your stuff... you should keep sending them more email.
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(This assumes your product has value. If you are selling a product where consumption is not a good thing for your customer... well, I get the case for sending less email in that instance, but there's an even stronger case for quitting your job today.)
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Seasonal promotions really matter in eCommerce. Don't forget holidays, even holidays which aren't that significant to you personally. A _surprising_ amount of business gets done at e.g. Halloween. (Fun fact: best 3 days of the year to sell bingo cards. Ask me how I know.)
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Microtactically, almost every Boring Old Transactional Email like a purchase receipt or similar can get improved by a) putting a little more voice in your copywriting and b) a P.S. with a clear next step.
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People are happiest with a purchase immediately on making it; that's an excellent time to ask for something like a social share.
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Most eCommerce businesses rely on an acquisition engine which burns through a relatively large number of one-and-done purchasers in the search for a smaller core of committed, loyal customers. Devote an appropriate amount of effort to maintaining those relationships.
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Also look for signs that someone is in a transitional state for the relationship and, where appropriate, nudge them in the desired way. This requires you to either spend a lot of elbow grease or be better at tying your CRM / shopping cart / email together than many. Worth it.
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So much this. The value of the list falls with every irrelevant (this includes boring) email. Protect the list.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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