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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    Patrick McKenzie‏ @patio11 6 Mar 2018
    • Report Tweet
    • Report NetzDG Violation

    Crimety, LegalZoom jacked up the price of registered agent renewal from $159 to $499. This was apparently disclosed over an email, which justifies it by bundling unrelated services in with the registered agent services. I am professionally miffed at this.pic.twitter.com/YdcSDaPpmF

    8:31 AM - 6 Mar 2018
    • 11 Retweets
    • 41 Likes
    • lil amuzi vert Peter Zotto ADoug Yaw Shane Reustle Chris Martin mistersterling D Michael Carusi
    22 replies 11 retweets 41 likes
      1. New conversation
      2. Patrick McKenzie‏ @patio11 6 Mar 2018
        • Report Tweet
        • Report NetzDG Violation

        I'm a little professionally miffed because that's the exact opposite of the right way to handle a price increase in a subscription business. If you're an upstanding business you generally grandfather in existing customers and raise the price on new ones. LegalZoom is not.

        5 replies 2 retweets 37 likes
        Show this thread
      3. Patrick McKenzie‏ @patio11 6 Mar 2018
        • Report Tweet
        • Report NetzDG Violation

        Now if I were dealing with an upstanding business I would go over to their website and try to figure out what the heck happened but, hah, LegalZoom put up a roadblock asking me to agree to an updated ToS which would make this kosher:pic.twitter.com/be4dVaF2Jx

        2 replies 2 retweets 13 likes
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      4. Patrick McKenzie‏ @patio11 6 Mar 2018
        • Report Tweet
        • Report NetzDG Violation

        Now this would be really vexatious if I were a babe in the woods, and I was almost inclined to pay quietly and write it off as a cost of doing business, but then I remembered: oh yeah, I work for the payments industry and chargebacks are a thing.

        1 reply 4 retweets 16 likes
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      5. Patrick McKenzie‏ @patio11 6 Mar 2018
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        So I literally got interrupted in the middle of drafting that last tweet because in the 3 minutes between filing a chargeback and opening Twitter someone from Chase called and we had a lovely conversation, the short version of it was "Haha, no, no, what are they thinking."

        3 replies 3 retweets 19 likes
        Show this thread
      6. Patrick McKenzie‏ @patio11 6 Mar 2018
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        Disclaimer: If you're not aware, I work for a business which competes with LegalZoom, in roughly the same sense that a shirt competes with a coat of stinging bees for being something you could use to cover your torso.

        1 reply 9 retweets 87 likes
        Show this thread
      7. End of conversation
      1. New conversation
      2. Patrick Foley‏ @PatrickFoley 6 Mar 2018
        • Report Tweet
        • Report NetzDG Violation
        Replying to @patio11

        I have an extra large mailbox and work from home. If a Michigan address works, you're welcome to use me as a registered agent for free, @patio11 (Seriously ... alas, i doubt a Michigan address works)

        2 replies 0 retweets 2 likes
      3. Patrick McKenzie‏ @patio11 7 Mar 2018
        • Report Tweet
        • Report NetzDG Violation
        Replying to @PatrickFoley

        I appreciate the offer but this thing is trivial for me to arrange from a specialized provider of the thing.

        0 replies 0 retweets 2 likes
      4. End of conversation
      1. New conversation
      2. Follow @BoSConference it is better than me.‏ @MarkLittlewood 6 Mar 2018
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        Replying to @patio11

        Ha ha. Reminded me of this. @Twilio vs JConnect http://businessofsoftware.org/2013/02/bandits-vs-pirates-jconnect-vs-twilio/ …

        1 reply 1 retweet 4 likes
      3. Matthew Hardeman‏ @mdhardeman 6 Mar 2018
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        Replying to @MarkLittlewood @patio11 @twilio

        So sayeth the lort-abs and the merciful oxycontins?

        0 replies 0 retweets 0 likes
      4. End of conversation
      1. Bruno Belcastro‏ @argen 6 Mar 2018
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        Replying to @patio11

        Atlas should also launch registered agent services at reasonable pricing. I can see a lot of LegalZoom customers pissed off soon.

        0 replies 0 retweets 4 likes
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