Japan customer service anecdote, with the retention department of an insurance company: “May I ask what caused you to think of canceling?” “We had a child.” “Congratulations!” “So we thought of increasing our coverage.” “A wise decision sir.” “And I found a new policy through X”
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I won’t lie, I had “I’m moving to America do you legally couldn’t sell me a policy too bad so sad let’s cancel” at the ready because I thought I was going to need it, but happy I didn’t.
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