"What's the most important problem in government?" If you want the revealed preference version, it is clearly "payroll for government employees and retirees", because governments routinely spend enough money to put something into orbit on just describing their payroll process.
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This thread inspired by the HN threads on: NYC spends $600 million on payroll system unsuccessfully: https://news.ycombinator.com/item?id=2715410 Canada spends $185 million on payroll system unsuccessfully: https://news.ycombinator.com/item?id=15303555 … Just kidding it was a billion: https://news.ycombinator.com/item?id=16494387 …
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There's a lot of blame to go around in government contracting, but payroll systems (and employee benefits / retirement / etc) is *specifically* destined to fail.
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End of conversation
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Ah I'm guessing you've been reading about Canada's wonderful payroll system? Key factor is the government that started it were on a cost-cutting / centralizing binge and this is just ONE of their IT fails
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