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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    1. Patrick McKenzie‏ @patio11 21 Feb 2018
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      Paraphrased question: “Were you so annoyed by [imagined flaw in an attempt at contact] that you did not respond? I want to apologize.” Probably I just didn’t read the email. If I had read it, high odds I would not remember it specifically. People sharply overestimate this risk.

      3 replies 3 retweets 33 likes
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    2. Patrick McKenzie‏ @patio11 21 Feb 2018
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      An apology is a poor way to open a conversation or re-open a conversation, by the way, unless you clearly owe one. The high percentage response from a busy person who didn’t need an apology is either gracefully accepting it or not but either way moving to next email immediately.

      1 reply 0 retweets 6 likes
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    3. Patrick McKenzie‏ @patio11 21 Feb 2018
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      There’s a very real way where way where reciprocity works such that you have apologized, I have accepted, and great we’re even (and thus I don’t feel bad for ignoring the paragraph under the apology that you really cared about).

      1 reply 0 retweets 5 likes
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    4. Patrick McKenzie‏ @patio11 21 Feb 2018
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      You’ll note that almost nobody is so bad at professional conversations that they are memorable for this fact years later. Someone fitting that template exists in the world, certainly, but they almost certainly don’t worry about whether they stepped over a line in February 2015.

      3 replies 0 retweets 7 likes
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      Patrick McKenzie‏ @patio11 21 Feb 2018
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      But really: busy people are busy people. The overwhelmingly most common reason for non-response is not active disinterest or even passive disinterest; it is “didn’t organize affairs to have enough bandwidth to action the email.” Follow up more than feels comfortable. It works.

      4:09 AM - 21 Feb 2018
      • 7 Retweets
      • 42 Likes
      • J. 🇭🇰 Peter Barfuss 𒀱 Emily Smith Lars Pellarin Justin Mayer Konstantin Silin Sean Maia Bittner 🏡 Eli Courtwright
      3 replies 7 retweets 42 likes
        1. Patrick McKenzie‏ @patio11 21 Feb 2018
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          Apparently someone taught sales reps that guilting people about non-response raises conversion rates to responses but hopefully you are better calibrated than to do that.

          1 reply 0 retweets 21 likes
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        2. Mike Taber‏ @SingleFounder 21 Feb 2018
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          Replying to @patio11

          This isn’t the first time you’ve commented on this recently, but I feel like printing all your tweets on this topic into my Bluetick marketing collateral would be a reasonably good way to go. ;)

          1 reply 0 retweets 1 like
        3. Patrick McKenzie‏ @patio11 21 Feb 2018
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          Replying to @SingleFounder

          Go for it! Speaking of which, I owe you an email.

          0 replies 0 retweets 0 likes
        4. End of conversation
        1. New conversation
        2. Anthony English‏ @AnthonyEnglish 21 Feb 2018
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          Replying to @patio11

          @brennandunn taught me to finish emails with: “Sound good?” Only response needed is “yes.” Sound good?

          1 reply 0 retweets 3 likes
        3. Brennan Dunn‏ @brennandunn 21 Feb 2018
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          Replying to @AnthonyEnglish @patio11

          The weird "did I say something wrong" stuff... Eek. "No, I'm just horrible staying on top of email and I've been busy with non inbox stuff all day." Plus, longer the email + not expecting it = more likely to think "no energy" and move on

          1 reply 0 retweets 1 like
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