"Do you know of any small companies doing high-touch SaaS sales?" Yes. "Can you point to examples?" This is more difficult than in low-touch SaaS, not because of lack of examples but because differential desire for visibility based on business model.
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You can also find relatively small shops selling things in relatively big markets. Email marketing software, for example: since everybody hates their email marketing software, you can end up in reasonably stable position by convincing dozens of people that they'd hate yours less.
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(It has to be the *right* two dozen people, and they're probably not individuals making the decisions, but the set of companies which needs email marketing is very large and the set of them that can pay $100k+ for it includes "every one that can hire someone to just do email.")
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Working at Gusto has been an eye-opening experience for me for exactly this reason.
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