Questions with improbable utility for understanding how a business is organized: Where is the refund button? Who pushes it? You'd be really, really surprised at the range of answers you would get for these questions in e.g. SaaS companies.
-
Show this thread
-
Some answers: "Refund button? Uhh what refund button." (We're too early to know we need one.) "Hah, good one." (Business model precludes refunds as a possible thing.) "Hmm, I always do that in the payment processor directly." "Our admin dashboard. Anybody." "Ask Finance."
1 reply 2 retweets 28 likesShow this thread -
"It's not so much a button as 'Open a JIRA' but it is documented in our training for customer support agents." "*sigh* I've been wanting one for years. Our workaround is having account managers apply a 'promotional' credit in the system for bookkeeping purposes and then..."
1 reply 2 retweets 28 likesShow this thread
Those are all real answers, by the way.
5:52 PM - 11 Feb 2018
0 replies
2 retweets
19 likes
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.