Questions with improbable utility for understanding how a business is organized: Where is the refund button? Who pushes it? You'd be really, really surprised at the range of answers you would get for these questions in e.g. SaaS companies.
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"It's not so much a button as 'Open a JIRA' but it is documented in our training for customer support agents." "*sigh* I've been wanting one for years. Our workaround is having account managers apply a 'promotional' credit in the system for bookkeeping purposes and then..."
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