Some answers: "Refund button? Uhh what refund button." (We're too early to know we need one.) "Hah, good one." (Business model precludes refunds as a possible thing.) "Hmm, I always do that in the payment processor directly." "Our admin dashboard. Anybody." "Ask Finance."
-
-
Show this thread
-
"It's not so much a button as 'Open a JIRA' but it is documented in our training for customer support agents." "*sigh* I've been wanting one for years. Our workaround is having account managers apply a 'promotional' credit in the system for bookkeeping purposes and then..."
Show this thread -
New conversation -
-
-
Ha! Having been in executive leadership at two social media companies, your remarks are spot-on. Go one further: where’s the unsubscribe button? (OK, that’s clearer than it used to be on many sites).
-
Or the "delete my account and all associated data" button...
End of conversation
New conversation -
-
-
Interesting question, but what does it tell you about how a business is organized?
-
It tells you who has the power to return money to the customer and the bureaucracy involved for doing so.
End of conversation
New conversation -
-
-
And digital subscriptions
Thanks. Twitter will use this to make your timeline better. UndoUndo
-
-
-
Our refund button is inside our recurring billing platform. Everyone who talks to customers has access to it.
Thanks. Twitter will use this to make your timeline better. UndoUndo
-
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.