I'm heading into the writing cave today; going to be about the business of SaaS. Is there anything in particular that you'd like to read about? (No promises that I'll get to every topic today, but I really do use these threads as ideation fodder.)
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Replying to @patio11
Operational things related to running a SaaS business outside of making a product, attracting customers, and keeping them happy. The boring but important stuff. Also/related: GDPR compliance for SaaS businesses.
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Replying to @philfreo
I love boring operational topics, but I probably won't get to them today. My favorite genre of boring topics in SaaS is dashboards and operations. You can learn so, so, so much about a SaaS company with the question "Where is your refund button and who pushes it?"
5:45 PM - 11 Feb 2018
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