If one Rip Van Winkle'd between 2010 through today, they would have missed the core customer experience of banking get A LOT better, just through competent mobile applications becoming very widely distributed. Underappreciated, too; it's the opposite of boiling a frog.
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I read a while back that an increasing number of people setting up auto-pay for credit cards has lead to far fewer late payments and a noticeable positive impact on credit scores.
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This wasn't happening pre 2010?
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True. On a pedantic note: 60s seems like a real low latency bar for what most of these requests are. No?
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And Touch ID!
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