This is an incredibly important lesson, and one which is counterintuitive for a lot of people in SaaS, because you *almost never* hear from your best users.https://twitter.com/jasonlk/status/955645348361396224 …
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How does Twilio let users self identify as high value?
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Partly a community engagement thing and partly something more. My ambient impression (outside the building) is that it’s Developer Evangelism driving much of it. The primary mechanic I was aware of was “There are two ways to get a Twilio jacket: work here or The Other Way.”
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