An underappreciated benefit of the consumer Internet is how it trains people to be impatient, in positive ways. “Why can’t that be done tomorrow? Heck, why can’t it be instant?” is a useful question to be in the habit of asking. (Of governments/companies/etc.)
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The variance is also interesting. Favorite examples is getting a tourist visa in some more off the beaten path countries. P01 is 2 minutes p80 is rejection.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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This is one of the reasons I’m a fan of
@USDS and@DefenseDigital - trying to bring this kind of positive-impatience to .govThanks. Twitter will use this to make your timeline better. UndoUndo
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@ToyotaMotorCorp's Lean techniques can be applied very effectively to paper or data workflows to eliminate huge amounts of waste.Thanks. Twitter will use this to make your timeline better. UndoUndo
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