An underappreciated benefit of the consumer Internet is how it trains people to be impatient, in positive ways. “Why can’t that be done tomorrow? Heck, why can’t it be instant?” is a useful question to be in the habit of asking. (Of governments/companies/etc.)
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Have you ever noticed that portions of companies which interface directly with the government adopt the government’s attitude towards timelines and portions which are customer-facing scream “faster faster FASTER”? I’d encourage you to listen to that second voice.
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I acknowledge that there are forms of work which add human-perceptible value for taking a while. Paperwork processing is very, very rarely one of these. If it can’t literally kill someone it doesn’t need to be denominated in months.
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End of conversation
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This is what’s happening in metros in INDIA. This impatience is real. Combine this with lack of infra and apathy from government - Luckily these are blue collared folks, hence they are patient. :) and sometimes the apathy is mutual.
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Sometimes the point of the processes and paperwork is to segment the market, not because it actually requires time or effort. If everything was instantaneous and easy, gov services would be swamped. Not right or wrong, just the way it is.
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I could also see how impatience could lead to frustration in cases like this. In your experience, can the bureaucracies be budged if you are persistent enough or is your effort better directed elsewhere?
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Application to recognise citizenship of baby born outside county: “Thank you for your forms, you might hear from us in about two years.”
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