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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    1. Patrick McKenzie‏ @patio11 22 Jan 2018
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      An underappreciated benefit of the consumer Internet is how it trains people to be impatient, in positive ways. “Why can’t that be done tomorrow? Heck, why can’t it be instant?” is a useful question to be in the habit of asking. (Of governments/companies/etc.)

      5 replies 12 retweets 72 likes
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    2. Patrick McKenzie‏ @patio11 22 Jan 2018
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      I am in the process of opening a 個人型年金 account (“Japanese 401k”). It includes a paper-based process which returns a boolean (“Patrick is indeed eligible: true”) and takes 1~2 months to come to that determination. This is not rocket science; it is a DB lookup, by primary key

      2 replies 0 retweets 12 likes
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      Patrick McKenzie‏ @patio11 22 Jan 2018
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      There are a *lot* of government-facing processes which take six weeks because 6 weeks felt like a reasonable amount of time to put in the project brief and nobody has any incentive to speed it up. Almost all of them are absurd, and obviously so. Productive impatience helps.

      7:10 PM - 22 Jan 2018
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      • Eli Courtwright paul shinn hikikomorphism🏳️‍🌈🏝🛰️ JManuel Trevor McKendrick Julian Simioni Jim Gray Chad Huber
      5 replies 0 retweets 26 likes
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        2. Patrick McKenzie‏ @patio11 22 Jan 2018
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          Have you ever noticed that portions of companies which interface directly with the government adopt the government’s attitude towards timelines and portions which are customer-facing scream “faster faster FASTER”? I’d encourage you to listen to that second voice.

          1 reply 2 retweets 21 likes
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        3. Patrick McKenzie‏ @patio11 22 Jan 2018
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          I acknowledge that there are forms of work which add human-perceptible value for taking a while. Paperwork processing is very, very rarely one of these. If it can’t literally kill someone it doesn’t need to be denominated in months.

          3 replies 0 retweets 9 likes
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        4. End of conversation
        1. Hari / Pickyourtrail‏ @HariPyt 22 Jan 2018
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          Replying to @patio11

          This is what’s happening in metros in INDIA. This impatience is real. Combine this with lack of infra and apathy from government - Luckily these are blue collared folks, hence they are patient. :) and sometimes the apathy is mutual.

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        1. ʀᴏʙᴛᴇʀʀɪɴ‏ @RobTerrin 22 Jan 2018
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          Replying to @patio11

          Sometimes the point of the processes and paperwork is to segment the market, not because it actually requires time or effort. If everything was instantaneous and easy, gov services would be swamped. Not right or wrong, just the way it is.

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        1. Martin Vindahl Olsen‏ @mvindahl 23 Jan 2018
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          Replying to @patio11

          I could also see how impatience could lead to frustration in cases like this. In your experience, can the bureaucracies be budged if you are persistent enough or is your effort better directed elsewhere?

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        1. Kendall Lister‏ @kendalllister 10 Feb 2018
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          Replying to @patio11

          Application to recognise citizenship of baby born outside county: “Thank you for your forms, you might hear from us in about two years.”

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