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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    Patrick McKenzie‏ @patio11 22 Jan 2018
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    An underappreciated benefit of the consumer Internet is how it trains people to be impatient, in positive ways. “Why can’t that be done tomorrow? Heck, why can’t it be instant?” is a useful question to be in the habit of asking. (Of governments/companies/etc.)

    7:06 PM - 22 Jan 2018
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    • Ashraf Afzal Christian Genco Paul Kusisto Joel Louzado nolan El-Amayo Jong-Il Nicola Gobbo Kevin Ingersoll howard
    5 replies 12 retweets 72 likes
      1. New conversation
      2. Patrick McKenzie‏ @patio11 22 Jan 2018
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        I am in the process of opening a 個人型年金 account (“Japanese 401k”). It includes a paper-based process which returns a boolean (“Patrick is indeed eligible: true”) and takes 1~2 months to come to that determination. This is not rocket science; it is a DB lookup, by primary key

        2 replies 0 retweets 12 likes
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      3. Patrick McKenzie‏ @patio11 22 Jan 2018
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        There are a *lot* of government-facing processes which take six weeks because 6 weeks felt like a reasonable amount of time to put in the project brief and nobody has any incentive to speed it up. Almost all of them are absurd, and obviously so. Productive impatience helps.

        5 replies 0 retweets 26 likes
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      4. Patrick McKenzie‏ @patio11 22 Jan 2018
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        Have you ever noticed that portions of companies which interface directly with the government adopt the government’s attitude towards timelines and portions which are customer-facing scream “faster faster FASTER”? I’d encourage you to listen to that second voice.

        1 reply 2 retweets 21 likes
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      5. Patrick McKenzie‏ @patio11 22 Jan 2018
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        I acknowledge that there are forms of work which add human-perceptible value for taking a while. Paperwork processing is very, very rarely one of these. If it can’t literally kill someone it doesn’t need to be denominated in months.

        3 replies 0 retweets 9 likes
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      6. End of conversation
      1. Simon Sarris‏ @simonsarris 22 Jan 2018
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        Replying to @patio11

        "If you have a ten year plan, the first question to ask yourself: Why can't it be done in six months?"

        0 replies 0 retweets 6 likes
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      1. supermassive backlog‏ @FakeRyanGosling 22 Jan 2018
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        Replying to @patio11

        Like when you unsubscribe from a marketing mailing list and it takes "up to 2 weeks" to process your request

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      1. Lobs‏ @AgainstAllLobs 22 Jan 2018
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        Replying to @patio11

        I’ve been having these exact thoughts and feelings towards banks while attempting to switch to a new bank. It’s 2018 and it is going to take me almost a month to move my money to an online bank because of archaic rules and timelines.

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      1. Florian Kuhnke‏ @JFKuhnke 22 Jan 2018
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        You are confusing work time with idle time. None of the processes @patio11 is talking about take six months of work. Stuff just waits lying around. No value whatsoever is added in the months compared to days or now.

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