"... Could you, maybe, if possible, if there is a button available, click the button that re-routes this letter to the office we're standing in?" "Oh that would be against procedure. I haven't received a fax." "So you have that button." "But no fax." "The original?" "Not a fax."
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"... Without meaning to be difficult, is there a fax machine in the post office?" "Not a customer-accessible one, no." "... OK. Can I have this office's fax number? So that maybe you could, possibly, check it in a few minutes? Just in case you got a fax about this letter?"
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(This actually isn't *entirely* unreasonable from a process design or controls perspective. Still, had to try, right.)
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"What's the argument for that?" Paper. Trail. If I pick up the letter then nobody cares how it got to me, but if I don't, and later claim "How was I supposed to know about a letter at the
$FOO office for me?", then somebody needs to pull an action log.Show this thread -
In a display of Japanese efficiency I got, on the same day, a paper letter containing my fax telling me they could not actually reroute this letter based on a fax because it is Extra Special Super Duper Give It To This Guy Only so if I could please fax again for pickup time.
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End of conversation
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If you were a large Japanese financial institution, and someone asked you "Next week, one of two systems is going to go down for the entire week, robustly against anything you can do about it. Which do you pick: faxes or the Internet?" you'd say "... Define 'Internet'"
Thanks. Twitter will use this to make your timeline better. UndoUndo
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