Just had a chat with a fellow business owner about a strange phenomena. Both of us have been running businesses for years now. And we consistently get the most respect & good treatment in working relationships where "No, I can't do that" is freely and commonly said.
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And the thing that really made me doubt my own sanity: half of the time when I told someone "Actually, I don't want that business." they would start trying to *sell me* on why they deserved to be given the chance to pay.
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The other half of the time I got annoyed reactions, especially for the cheaper tiers of my software products. "The customer is always right!" "Ma'am, with respect, a customer is someone paying money for the service, and I am refusing your money, so you are not my customer."
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