Asking a question to a company’s publicly-routable general support desk about: * business strategy * a security vulnerability * a legal issue or dispute is unserious and will not get you any answer other than “very junior employee gives you freelanced, wrong information.”
I suspect I'd get a security contact from 100% of companies with a security contact that I cold-engaged if I were executing on getting that contact like a serious professional and not like someone attempting to boxcheck "Well I asked them so I will now pastebin away."
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This claim is colored by years of ghostwriting letters to banks, where I was able to get legal, compliance, or someone in the executive suite to look at (to the best of my knowledge) 100% of correspondence chains given sufficient persistence in the matter.
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I've had problems in the past getting a proper contact, seems to typically happen in companies with a few dozen to a few hundred employees, or those with outsourced support. They'll claim policy is to not provide that information. I do put actual effort into my attempts.
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