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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    1. Patrick McKenzie‏ @patio11 6 Jan 2018
      • Report Tweet
      • Report NetzDG Violation

      Asking a question to a company’s publicly-routable general support desk about: * business strategy * a security vulnerability * a legal issue or dispute is unserious and will not get you any answer other than “very junior employee gives you freelanced, wrong information.”

      4 replies 1 retweet 26 likes
      Show this thread
      Patrick McKenzie‏ @patio11 6 Jan 2018
      • Report Tweet
      • Report NetzDG Violation

      If you have a sincere need to speak to someone about these topics, ask for an appropriate person’s contact information, only. You do not have to tell CS a reason why you need their general counsel’s contact info. They are not gatekeepers for legal documents.

      4:20 PM - 6 Jan 2018
      • 12 Likes
      • Eli Courtwright Fernando Padilla Ken Wallace Dustin King 👽🗽⚛︎ Patrick Jordan Matthew Bischoff Michael Langford Marsh Ray isabelle massa
      1 reply 0 retweets 12 likes
        1. New conversation
        2. Ryan Castellucci  🏠‏ @ryancdotorg 6 Jan 2018
          • Report Tweet
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          Replying to @patio11

          What do you think the success rate of asking for a security contact using a general support channel would be? I expect less than 30%.

          2 replies 0 retweets 0 likes
        3. Patrick McKenzie‏ @patio11 6 Jan 2018
          • Report Tweet
          • Report NetzDG Violation
          Replying to @ryancdotorg

          I suspect I'd get a security contact from 100% of companies with a security contact that I cold-engaged if I were executing on getting that contact like a serious professional and not like someone attempting to boxcheck "Well I asked them so I will now pastebin away."

          1 reply 0 retweets 0 likes
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