If you have a sincere need to speak to someone about these topics, ask for an appropriate person’s contact information, only. You do not have to tell CS a reason why you need their general counsel’s contact info. They are not gatekeepers for legal documents.
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If the company has good policies in place, you should get no answer or a pre-approved formulaic answer blessed by legal if you contact CS with unsolicited business ideas or legal matters.
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A competent support employee should handle this. They should find the right person to handle the inquiry and pass on the information to the inquirer. Alternatively they can respectfully block access.
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I recently asked my business bank for a digital copy of past years transaction history, and was told they cannot provide that for security reasons. Maybe I should try to escalate my request, if only to make sure the managers understand that they ought to provide this...
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