Skip to content
By using Twitter’s services you agree to our Cookies Use. We and our partners operate globally and use cookies, including for analytics, personalisation, and ads.

This is the legacy version of twitter.com. We will be shutting it down on June 1, 2020. Please switch to a supported browser, or disable the extension which masks your browser. You can see a list of supported browsers in our Help Center.

  • Home Home Home, current page.
  • About

Saved searches

  • Remove
  • In this conversation
    Verified accountProtected Tweets @
Suggested users
  • Verified accountProtected Tweets @
  • Verified accountProtected Tweets @
  • Language: English
    • Bahasa Indonesia
    • Bahasa Melayu
    • Català
    • Čeština
    • Dansk
    • Deutsch
    • English UK
    • Español
    • Filipino
    • Français
    • Hrvatski
    • Italiano
    • Magyar
    • Nederlands
    • Norsk
    • Polski
    • Português
    • Română
    • Slovenčina
    • Suomi
    • Svenska
    • Tiếng Việt
    • Türkçe
    • Ελληνικά
    • Български език
    • Русский
    • Српски
    • Українська мова
    • עִבְרִית
    • العربية
    • فارسی
    • मराठी
    • हिन्दी
    • বাংলা
    • ગુજરાતી
    • தமிழ்
    • ಕನ್ನಡ
    • ภาษาไทย
    • 한국어
    • 日本語
    • 简体中文
    • 繁體中文
  • Have an account? Log in
    Have an account?
    · Forgot password?

    New to Twitter?
    Sign up
patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

Tweets

Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

Tweets

  • © 2020 Twitter
  • About
  • Help Center
  • Terms
  • Privacy policy
  • Imprint
  • Cookies
  • Ads info
Dismiss
Previous
Next

Go to a person's profile

Saved searches

  • Remove
  • In this conversation
    Verified accountProtected Tweets @
Suggested users
  • Verified accountProtected Tweets @
  • Verified accountProtected Tweets @

Promote this Tweet

Block

  • Tweet with a location

    You can add location information to your Tweets, such as your city or precise location, from the web and via third-party applications. You always have the option to delete your Tweet location history. Learn more

    Your lists

    Create a new list


    Under 100 characters, optional

    Privacy

    Copy link to Tweet

    Embed this Tweet

    Embed this Video

    Add this Tweet to your website by copying the code below. Learn more

    Add this video to your website by copying the code below. Learn more

    Hmm, there was a problem reaching the server.

    By embedding Twitter content in your website or app, you are agreeing to the Twitter Developer Agreement and Developer Policy.

    Preview

    Why you're seeing this ad

    Log in to Twitter

    · Forgot password?
    Don't have an account? Sign up »

    Sign up for Twitter

    Not on Twitter? Sign up, tune into the things you care about, and get updates as they happen.

    Sign up
    Have an account? Log in »

    Two-way (sending and receiving) short codes:

    Country Code For customers of
    United States 40404 (any)
    Canada 21212 (any)
    United Kingdom 86444 Vodafone, Orange, 3, O2
    Brazil 40404 Nextel, TIM
    Haiti 40404 Digicel, Voila
    Ireland 51210 Vodafone, O2
    India 53000 Bharti Airtel, Videocon, Reliance
    Indonesia 89887 AXIS, 3, Telkomsel, Indosat, XL Axiata
    Italy 4880804 Wind
    3424486444 Vodafone
    » See SMS short codes for other countries

    Confirmation

     

    Welcome home!

    This timeline is where you’ll spend most of your time, getting instant updates about what matters to you.

    Tweets not working for you?

    Hover over the profile pic and click the Following button to unfollow any account.

    Say a lot with a little

    When you see a Tweet you love, tap the heart — it lets the person who wrote it know you shared the love.

    Spread the word

    The fastest way to share someone else’s Tweet with your followers is with a Retweet. Tap the icon to send it instantly.

    Join the conversation

    Add your thoughts about any Tweet with a Reply. Find a topic you’re passionate about, and jump right in.

    Learn the latest

    Get instant insight into what people are talking about now.

    Get more of what you love

    Follow more accounts to get instant updates about topics you care about.

    Find what's happening

    See the latest conversations about any topic instantly.

    Never miss a Moment

    Catch up instantly on the best stories happening as they unfold.

    Patrick McKenzie‏ @patio11 30 Dec 2017
    • Report Tweet
    • Report NetzDG Violation

    This sounds like an obvious thing, but bear with me, because I have a motivating anecdote: If your firm has two products A and B, and B is clearly better for the customer, and the customer is trying to purchase A, suggest B and tell them why it is better.

    11:04 PM - 30 Dec 2017
    • 9 Retweets
    • 54 Likes
    • on hiatus | contact: kenyanwithattitude@gmail.com D-Cells Bruised My Flesh _vince vaibhav sagar Matt "summoning arachnogods" Olson hikikomorphism🏳️‍🌈🏝🛰️ Mal Leo Petrazickis of Earth Ron Bronson
    2 replies 9 retweets 54 likes
      1. New conversation
      2. Patrick McKenzie‏ @patio11 30 Dec 2017
        • Report Tweet
        • Report NetzDG Violation

        Here's my motivating story: I was recently doing end-of-year financial management tasks on the Japan side and applied for A from a Japanese bank. B is, in this case, strictly superior to A along all product dimensions, and more lucrative for the bank, while lower cost to me.

        1 reply 0 retweets 7 likes
        Show this thread
      3. Patrick McKenzie‏ @patio11 30 Dec 2017
        • Report Tweet
        • Report NetzDG Violation

        I was unaware of the existence of B until a few minutes ago, a few days after I had applied to A. I Googled A and ended up on a page saying "Hey FYI here is the dissiderata for when B is better." That decision tree is decidable given information on the application for A.

        1 reply 0 retweets 10 likes
        Show this thread
      4. Patrick McKenzie‏ @patio11 30 Dec 2017
        • Report Tweet
        • Report NetzDG Violation

        Why. The. Heck. Would you not have your application say "Hey Patrick let's do you a solid here and *cough* triple the LTV of this interaction." Now I have a pretty good hypothesis for why this is true for a Japanese bank, specifically, and it is org tech dysfunction.

        4 replies 0 retweets 17 likes
        Show this thread
      5. Patrick McKenzie‏ @patio11 30 Dec 2017
        • Report Tweet
        • Report NetzDG Violation

        But I have had this argument at US tech companies, too, and *there* the argument is usually someone with an engineering background on the product team saying "Well if the customer *wanted* B they would be trying to buy B but they're trying to buy A, so we should respect that."

        2 replies 3 retweets 21 likes
        Show this thread
      6. Patrick McKenzie‏ @patio11 30 Dec 2017
        • Report Tweet
        • Report NetzDG Violation

        And respect that! Sure! If I tell you "Actually no your math is wrong and/or your assumptions do not account for my edge case and/or I enjoy paying more for inferior services because my name is The Joker" then let the transaction go ahead w/o more than a click or sentence.

        1 reply 0 retweets 17 likes
        Show this thread
      7. Patrick McKenzie‏ @patio11 30 Dec 2017
        • Report Tweet
        • Report NetzDG Violation

        But crikey, this feels like a really sucky user experience to be actually living right now. Fixing it commits me to canceling one transaction and starting another (very much a timesuck over a holiday) and now every time I use A I'll be fuming at poor decisions at the bank.

        1 reply 0 retweets 14 likes
        Show this thread
      8. Patrick McKenzie‏ @patio11 30 Dec 2017
        • Report Tweet
        • Report NetzDG Violation

        And right now you're asking "Hey Patrick how can a product both be lower cost to you *and* more lucrative to the bank" and the answer is "This is common in finance but a detailed explanation makes A, B, and the bank easily guessable and tweeting those has non-zero social cost."

        1 reply 1 retweet 32 likes
        Show this thread
      9. End of conversation
      1. 𝔇𝔯𝔢𝔞𝔡𝔓𝔦𝔯𝔞𝔱𝔢 𝔓𝔞𝔩𝔢𝔣𝔦𝔰𝔱‏ @palefist 31 Dec 2017
        • Report Tweet
        • Report NetzDG Violation

        I knew it in another context as “honest broker”. So sad we have to qualify “broker”, but then the answer is in the question.

        0 replies 0 retweets 0 likes
        Thanks. Twitter will use this to make your timeline better. Undo
        Undo
      1. 𝔇𝔯𝔢𝔞𝔡𝔓𝔦𝔯𝔞𝔱𝔢 𝔓𝔞𝔩𝔢𝔣𝔦𝔰𝔱‏ @palefist 31 Dec 2017
        • Report Tweet
        • Report NetzDG Violation
        Replying to @patio11

        When honesty = profit ...

        0 replies 0 retweets 0 likes
        Thanks. Twitter will use this to make your timeline better. Undo
        Undo

    Loading seems to be taking a while.

    Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.

      Promoted Tweet

      false

      • © 2020 Twitter
      • About
      • Help Center
      • Terms
      • Privacy policy
      • Imprint
      • Cookies
      • Ads info