See also, churn.https://twitter.com/spencerfry/status/943164171063095297 …
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And no surveys! Have a developer, director, or VP call if you want to convince me that my opinion matters and will be heard.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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People who don't want to use your service anymore don't want to be called by you.
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That's not necessarily true. I've had customers who didn't renew because they didn't get (or see) the renew email. 6 months later they email me asking "what's up?" I recently got an email from Akismet telling me they'd cancelled my sub. I asked them why? Resulted in me renewing
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