Three primitives you want to have in your admin app, for accounts: arbitrary text notes, arbitrary tags, and an activity stream. Just build them. Your CS, marketing, and sales departments will thank you later.
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Replying to @drusellers
The first, generally, although I know some systems which implement the second. Personally I find that if one is getting that complicated one generally wants some Real Engineering (TM) done.
6:41 AM - 23 Nov 2017
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