On explaining the differences in Japan and Us SaaS markets I mentioned that the previous speaker’s churn rate of accounts (and revenue) was
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literally lower than the annualized rate of business dissolution in the US analog to their segment.
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Replying to @trisweb
Their entire presentation was pretty jawdropping. I am uncertain what parts are public so I'm avoiding saying specifics but oh goodness every SaaS company wants to be that company.
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Replying to @patio11
Without specifics about the company itself, what were some of the factors that lead to something like that? If I had to throw a wide guess out there... quality?
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Replying to @trisweb
Market market market; they picked a thing which is built into the sinews of their customers. Quality + customer success team. A **TRANSFORMATIVELY** better product than anything offered in Japan at present.
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It's literally 10X better at 10X cheaper than the thing that substantially all Japanese companies arrive upon for the same area.
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Replying to @patio11
That’d do it. Smart, holistic. Thanks for the overview, really appreciate it.
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