On explaining the differences in Japan and Us SaaS markets I mentioned that the previous speaker’s churn rate of accounts (and revenue) was
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Without specifics about the company itself, what were some of the factors that lead to something like that? If I had to throw a wide guess out there... quality?
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Market market market; they picked a thing which is built into the sinews of their customers. Quality + customer success team. A **TRANSFORMATIVELY** better product than anything offered in Japan at present.
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