Representative example of the second: when I went self-employed, I was obligated to file for immigration, tax, health insurance, pension.
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That sounds like "Minimally a whole day, probably worse, and they're going to process you like you're an inconvenience" to an American.
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I was done in 25 minutes. 3 minutes with greeter, 10 minutes with forms, 3 minutes with each of 4 adjacent bureaucrats who passed me along.
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"Mr. McKenzie congrats on joining national health insurance, here's your card. This is your first time on it, right? Want explanation?"
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Meanwhile, Japanese web applications... how do I put this...
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Think of every annoyance you've ever found in any shipping application. Forms which clear all inputs on an error. Ridiculous timeouts.
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Office hours. Unclear instructions. Telling the user to do things a computer would do better, like formatting input to match a regexp.
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Non-sensical browser restrictions, invariably to an old version of IE. Proprietary authentication schemes. No design, functional or visual.
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Take all of the problems you've seen in the set of all American web applications. Take the union of them. Cross-apply to all Japanese apps.
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Replying to @patio11
I find this meme captures the Japanese web form user experience nicely: https://m.imgur.com/gallery/r102w
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And after you get done with any of them: 電話番号を全角数字で入力してください。ハイフン(-)を除いてください。 (Probably would be 半角 but more opportunity to disrupt you.)
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Thanks. Twitter will use this to make your timeline better. UndoUndo
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