Japanese customer service anecdote: Tokyo water company sent us a form letter with handwritten math saying "Bill was higher than usual."
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(Brought to my attention by my wife, who previously worked at a different water department and has Strong Thoughts about proper water bills)
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My wife then called the water department (because Strong Thoughts) and they did get to the bottom of it: reference period included vacation.
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So the clerk at the other end got out the calendar and hand-prorated what our true reference bill would be w/o vacation then apologized.
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I am occasionally vexed by the incredible amounts of inefficiency this sort of thing accurately suggests about large Japanese organizations
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But you have to love a culture which says "The McKenzies paid $60 more over two months than during summer? GET TO THE BOTTOM OF THAT."
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End of conversation
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Which is easily automated, if any US utilities want to do this instead of enclosing a pamphlet on how conservation-minded they are.
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