Listed five possible reasons and offered a phone number to discuss and to bear half of the costs if there had been a leak in our building.
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(Brought to my attention by my wife, who previously worked at a different water department and has Strong Thoughts about proper water bills)
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My wife then called the water department (because Strong Thoughts) and they did get to the bottom of it: reference period included vacation.
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So the clerk at the other end got out the calendar and hand-prorated what our true reference bill would be w/o vacation then apologized.
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I am occasionally vexed by the incredible amounts of inefficiency this sort of thing accurately suggests about large Japanese organizations
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But you have to love a culture which says "The McKenzies paid $60 more over two months than during summer? GET TO THE BOTTOM OF THAT."
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End of conversation
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It's a thing that scales though, in the traditional fashion: employ a floor of people to do the same thing every day for forever.
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So, long term, you're paying more for that
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sounds like the billing dept was higher than usual.
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How certain are you that it was handwritten? I've seen some very convincing fake handwriting recently.
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