Engineers should believe sales folks more often, especially on the specific topic of "Deals come in, frequently, on the ~19th email."
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I have been the guy buying things after 18 unanswered emails. Life gets busy; that's the nature of being a business owner.
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If you've ever worked at a company, you know how much of work is not convincing people that you're right but organizing them to do things.
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A significant portion of sales, as distinct from order taking, is project managing the implementation of your thing at their company.
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Friction-free available-any-time onboarding has made a lot of SaaS companies very happy, but a little friction in the early days is useful.
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You cannot buy market research as good as a user telling you, in real time, that your setup process/etc is broken. You can compensate.
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One way to compensate is to take the implicit software offer (you're not just buying software, you're hiring expertise) and make it explicit
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If you're selling e.g. email marketing software, for your first ten customers, you can literally just write all the campaigns.
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For every reason people have for today not being a good day to do it, test whether a fanatically dedicated free person fixes that or not.
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We made a sale for Appointment Reminder from someone whose only way of getting data into the system was to fax it to us. Guess the cheat.
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If you guess "CEO signs up for HelloFax, receives the fax, and types 600 patient names and phone numbers by hand" you have good instincts.
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Replying to @patio11
When you write threads like these, it provides more signal than all the rest of Twitter combined. Thank you, Patrick.
0 replies 0 retweets 2 likesThanks. Twitter will use this to make your timeline better. UndoUndo
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