This by Matt Levine was originally meant about automating sales (and back office) for equities/etc but applies to software.pic.twitter.com/sWVs93kkCR
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(“Custom empathy?” Yes, your enterprise is utterly unlike every other enterprise and will totally do unique things with this. We get it.)
That might sound a *little* cynical but the uniqueness is largely in the small rather than the large, like contours of adoption process.
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