An interesting POS innovation at the grocery store in Tokyo: hybrid cashier/machine checkout lanes as opposed to set-checkout lanes.
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Why? Mostly because Japanese customers consider it good manners and sound budgeting to pay with exact change.
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So if they owe 6,398 yen they count out two bills and twelve coins. This saves the cashier “the trouble” of making change from 3 bills.
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Now you might think “The store is entirely indifferent and cashiers are much faster at making change” and you’re right but manners exist.
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So the cheat code around matters is “Let the user spend as much or as little time as they want counting change in front of patient robot.”
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(UI looks like an ATM not an anthropormorphized robot but using that word ironically because of the robots stealing all the jobs meme.)
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End of conversation
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I’d have to see an image of this to understand it.
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Photos?
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