You want a contract and, very relatedly, you want your contract to be with someone for whom contracts are utterly routine.https://twitter.com/sehurlburt/status/915296230577627136 …
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You can ask for custom terms prior to buying a $30 SaaS, but my lawyer doesn’t get out of bed for less than $2, so I’ll let him sleep in.
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This is one of many reasons why enterprise pricing is Call Me. You want one paragraph and $200 of software? $10k.
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What’s the line? If you don’t know what Call For Pricing means on a pricing page you can’t afford it anyway?
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People will actually buy $200 of software and $9,800 of legal services, because they are big businesses and they are not unaware of that.
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End-users at BigCo might vent about it but if you told Legal at BigCo that contract review cost $$$ they’d say “We certainly hope so!”
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I’m going through this with my SaaS right now with a large company. And they want to buy $1.5k per yr in software with custom terms.
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Some of those custom terms you probably already meet, ex: data storage geography.
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